Privacy Policy
Last Updated: April 16, 2026
Residential Data Services ("we," "us," or "our") operates the website residentialdataservices.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for IT support services.
By using our website and submitting information through our contact form, you agree to the practices described in this policy.
1. Information We Collect
We collect two main types of information:
Personal Information You Provide When you fill out our contact form, we collect:
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Your name, email address, phone number, and address
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A description of your IT issue (for example, “printer won’t connect to Wi-Fi” or “computer is running slow”)
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Any other details you voluntarily include in your message
Analytical and Technical Data We use Google Analytics and Wix Analytics to help us understand how visitors use our website. These tools automatically collect certain non-personal information, such as:
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Your IP address
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Browser type and version
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Device type (computer, phone, tablet)
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Pages visited, time spent on the site, and referral source
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General location data (country or city level only)
This analytical data is collected through cookies and similar technologies. It helps us improve our website, measure performance, and better serve our customers. The data is generally anonymous and does not personally identify you unless you submit a contact form.
We do not sell your personal information to third parties.
2. How We Use Your Information
We use the information we collect to:
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Respond to your contact form inquiries and provide IT support services
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Communicate with you about scheduling or troubleshooting your tech issues
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Analyze website usage trends and improve user experience (via Google Analytics and Wix Analytics)
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Maintain and improve the security and performance of our website
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Comply with any legal obligations
We do not use your information for marketing purposes unless you specifically opt in.
3. Contacting Customers Who Request Services
When you submit a contact form requesting IT support services, we may contact you by email and/or phone to:
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Confirm details of your service request
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Schedule an in-home visit or remote support session
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Provide updates on your service
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Follow up after the service is completed (if needed)
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Send promotional material
You can request that we stop contacting you at any time by replying to our email or calling us. We will honor your request promptly, except where we need to communicate for legal or service-related reasons.
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in these limited situations:
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With trusted service providers, including Google (for Google Analytics) and Wix (for Wix Analytics and website hosting). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
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If required by law (for example, in response to a valid court order or government request)
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In the event of a business transfer (such as a merger or acquisition), with appropriate protections in place
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies from Google Analytics and Wix Analytics. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our site.
6. Data Security
We take reasonable steps to protect your information, including using secure contact forms. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We keep the personal information you submit through the contact form only as long as necessary to respond to your request and complete the requested IT support. However, we may retain your contact information including but not limited to first and last name, phone number, email address, mailing address indefinitely at our discretion for promotional and marketing purposes as well as internal analytical use, unless we receive a formal written data deletion request by email at legal@residentaldataservices.com. Upon receiving such a request, we will process it in accordance with applicable laws.
Analytical data from Google Analytics and Wix Analytics is retained according to each provider’s policies (typically 14–26 months for Google Analytics).
8. Your Rights
You may request to access, correct, or delete your personal information by contacting us. We will respond within a reasonable timeframe. Note that we may retain certain analytical data in anonymized form even after deletion requests.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Residential Data Services